常见问题
Find clear answers for tracking scan gaps, customs delays, carrier handoffs, and parcel visibility questions.
为什么我的运单号没有更新？
Tracking updates depend on carrier scans at each handoff. International shipments may pause for several days while they wait for export, airline loading, customs, or last-mile injection. If there has been no movement for more than 10 to 14 days, contact the sender first to confirm the parcel was dispatched correctly.
customs clearance completed 是什么意思？
This means the shipment has passed customs review in the destination country and is usually handed to a domestic delivery partner for final delivery. The next scan may come from your local postal operator instead of the original carrier.
还有问题？
If the FAQ does not cover your case, send us the tracking issue or integration question and we will point you to the right next step.
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