常见问题
Find clear answers for tracking scan gaps, customs delays, carrier handoffs, and parcel visibility questions.
为什么追踪显示已送达，但我还没收到包裹？
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A delivered scan can appear before the parcel reaches your hands when it was left at a front desk, mailbox, parcel locker, neighbor address, or safe place. Check the delivery location, wait until the end of the day, and then contact the local carrier or seller if the parcel is still missing.
还有问题？
If the FAQ does not cover your case, send us the tracking issue or integration question and we will point you to the right next step.
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