Questions fréquentes
Find clear answers for tracking scan gaps, customs delays, carrier handoffs, and parcel visibility questions.
Pourquoi le suivi indique-t-il livré alors que je n’ai pas reçu le colis ?
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A delivered scan can appear before the parcel reaches your hands when it was left at a front desk, mailbox, parcel locker, neighbor address, or safe place. Check the delivery location, wait until the end of the day, and then contact the local carrier or seller if the parcel is still missing.
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If the FAQ does not cover your case, send us the tracking issue or integration question and we will point you to the right next step.
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