Last updated: April 17, 2026
This Privacy Policy explains how 9Tracking ("9Tracking", "we", "us", or "our") collects, uses, discloses, and protects information when you visit 9tracking.com, track a shipment, browse our courier and blog pages, contact us, or use related features and services (collectively, the "Services"). By using the Services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Information you provide directly
We may collect information that you choose to submit to us, including when you contact us through a form or email. Depending on the feature you use, this may include your name, email address, company name, message content, and any shipment-related details you include in your request.
Tracking-related information
When you use our parcel tracking feature, we process the tracking number you enter and request shipment updates from our tracking data providers. Tracking numbers may be stored in our recent-query records and technical logs for caching, troubleshooting, abuse prevention, and service reliability purposes.
Information collected automatically
Like most websites, we and our infrastructure providers may automatically collect certain technical data when you access the Services. This may include IP address, browser type, device information, operating system, referral URL, pages viewed, approximate geolocation derived from IP, timestamps, error logs, and general usage diagnostics.
Locally stored browser data
Our homepage stores a small recent-search history in your browser local storage so you can quickly re-open previously entered tracking numbers. This recent-search history is stored on your device, not as a website cookie, and you can clear it through your browser settings at any time.
2. How We Use Information
We use collected information to operate, maintain, and improve the Services. In particular, we may use information to provide shipment tracking results, display tracking timelines, answer support requests, maintain website security, prevent misuse, debug technical issues, monitor service performance, and improve our content, courier references, and API-related features.
3. Legal Bases for Processing
Where applicable under data protection law, we rely on one or more of the following legal bases: your consent, performance of a service you request, our legitimate interests in operating and securing the Services, and compliance with legal obligations.
4. Tracking Providers and Third Parties
To provide shipment tracking results, we send tracking numbers and related request metadata to third-party tracking and logistics data providers. We may also display links to official carrier sites or external tracking pages when available. These third parties operate under their own terms and privacy policies, and we are not responsible for their independent privacy practices.
If you contact us through an embedded contact form, your submission may also be processed through WordPress plugins, email infrastructure, spam filtering, hosting services, or other service providers that support our website operations.
5. Cookies and Similar Technologies
The Services may use essential cookies or similar technologies provided by WordPress, hosting infrastructure, security layers, or plugins in order to support basic website functions, load balancing, fraud prevention, and form handling. We may also use browser local storage for recent tracking history as described above.
6. How We Share Information
We do not sell your personal information. We may share information in the following limited circumstances: with tracking and infrastructure providers that help us operate the Services; with service providers supporting hosting, delivery, security, forms, and communications; when required by law or valid legal process; to protect the rights, safety, and security of 9Tracking, our users, or the public; and in connection with a business transfer such as a merger, acquisition, or asset sale.
7. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including service operation, caching, security, legal compliance, dispute resolution, and enforcement of agreements. Retention periods may vary depending on the nature of the data and the operational need. Locally stored recent-search history remains on your device until you remove it or your browser clears it.
8. Data Security
We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. International Data Transfers
Because our website infrastructure and third-party service providers may operate in multiple countries, your information may be processed or transferred outside your country or region. When this occurs, we take reasonable steps to use appropriate safeguards as required by applicable law.
10. Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, such as the right to request access, correction, deletion, restriction, objection, or data portability, and the right to withdraw consent where processing is based on consent. You may also clear locally stored recent-search history directly in your browser.
To submit a privacy-related request, contact us using the details below. We may need to verify your identity before processing certain requests.
11. Children’s Privacy
The Services are not directed to children under the age required by applicable law to provide valid consent on their own. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.
12. Third-Party Links
The Services may include links to external websites, including courier websites, official tracking portals, and other third-party resources. Once you leave our website, your interactions are governed by the privacy policy and terms of the third party you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we make material changes, we will update the "Last updated" date on this page. Your continued use of the Services after an update becomes effective means the updated Privacy Policy will apply going forward.
14. Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, contact us at [email protected] or through the contact page available on 9tracking.com/contact.